Payment and Refund Policy
Last updated: 14 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all paid services offered by scenefluxel through our commercial website focused on breaking news delivery. The services include digital subscriptions for access to real-time news updates, premium articles, and related content. It covers transactions made by users in Singapore and governs the purchase of these digital news services. The policy does not extend to any physical products or offline services.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in Singapore Dollars (SGD) and are inclusive of the prevailing Goods and Services Tax (GST) at the rate set by the Inland Revenue Authority of Singapore. Additional charges may apply for currency conversion if payments are processed in other currencies, or for premium add-ons such as extended archive access. scenefluxel reserves the right to adjust prices with prior notice to subscribers, and any changes will take effect at the next renewal period.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets such as PayNow and Apple Pay. Payments are authorised in real time through secure third-party gateways compliant with PCI DSS standards. All transactions are encrypted using industry-standard protocols to protect card details. Authorisation occurs upon submission of the order, and funds are held until the service is activated.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment authorisation, an order confirmation email is sent to the provided address detailing the subscription terms. The contract is formed at the moment the confirmation is issued, subject to these terms. Users must review the summary before completing payment, and acceptance of the terms constitutes agreement to the service provision.
Cancellation Rights and Applicable Cancellation Periods
Subscribers in Singapore may cancel their subscription within seven days of the initial purchase under the Consumer Protection (Fair Trading) Act, provided no substantial content has been accessed. For ongoing subscriptions, cancellation can occur at any time before the next billing cycle with no penalty. Notice must be given via the account dashboard or by contacting [email protected].
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused portions of subscriptions if cancellation occurs within the eligible period. Exclusions include partial months already consumed, promotional trial periods, and any digital content downloaded or viewed. Non-refundable items encompass one-time purchases of archived reports or special event coverage. Refunds are not provided for services terminated due to violation of terms.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, log into your account and submit a request through the support section, or email [email protected] with your subscription ID, transaction date, and reason. Include proof of payment if available. Requests must be made within the cancellation window. scenefluxel will acknowledge receipt within two business days and may request additional verification details such as account holder name.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each refund request undergoes review within five business days to verify eligibility against the policy criteria. Approval results in immediate processing, while rejection includes a written explanation citing specific reasons. Notifications are sent via email to the registered address, and users may appeal once with supplementary information if they disagree with the outcome.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method within seven to fourteen business days. For card payments, the time depends on the issuing bank, typically appearing on the next statement. Digital wallet refunds process faster, often within three days. scenefluxel bears no responsibility for delays caused by third-party financial institutions.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital news subscriptions grant immediate access upon activation, limiting cancellation after substantial use. Promotional offers, such as discounted first months, are non-refundable beyond the standard period. Auto-renewing subscriptions require explicit opt-out to avoid charges, and pro-rated refunds apply only to annual plans cancelled mid-term under qualifying circumstances.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments trigger an automatic retry within 48 hours, followed by a notification to update details. Duplicate charges are investigated upon report and credited within ten days if verified. Chargebacks are treated as disputes and may lead to service suspension pending resolution. Suspected fraudulent activity results in immediate account hold and referral to relevant Singapore authorities without refund eligibility.
Mandatory Consumer Rights in Singapore That the Policy Cannot Exclude
This policy operates alongside the Consumer Protection (Fair Trading) Act and the Sale of Goods Act, preserving all non-excludable rights including fair trading protections and remedies for misleading conduct. Nothing in these terms diminishes statutory guarantees against unfair contract terms or rights to seek redress through the Small Claims Tribunal or Consumers Association of Singapore.
Contact Route, Policy Changes, and Last-Updated Date
For queries regarding this policy, reach [email protected] or +65 6319 6319, or visit the Contacts page. scenefluxel may update the policy to reflect legal changes, with revisions posted here and notified to active subscribers. The current version is dated 14 September 2026. Continued use of services after updates constitutes acceptance of the revised terms.
Users are encouraged to review this document periodically. All interactions remain subject to Singapore law, and disputes are resolved under the jurisdiction of Singapore courts.